Skip to main content

Be wary of enthusiastic testimonials

What’s the value of capturing excitement in customer testimonials? Often this is an ineffective exercise. The people interviewed rarely say why the event was remarkable, only that that’s how they felt.

Many people hold a misconception about how emotion persuades. For the most part, it’s not contagious on its own. You can’t count on delight to spread from someone to others. Enthusiasm is not like a forest fire that jumps the gap from one dry treetop to another.

To persuade, excitement has to be informative as well as emotional. Suppose I tell you in a voice overflowing with admiration that my favourite restaurant is fabulous. How can you know whether you’d love it too?

Now I tell you instead – equally enchanted – that it’s quiet and romantic. I also describe the menu, with traditional Italian favourites and a mouthwatering dessert tray. Then you either let my enthusiasm influence you or you reject it because you prefer innovative menus and a lively, upbeat atmosphere.

Excitement by itself isn’t very compelling.

Comments

Most Read This Week

How to Showcase Your Soft Skills in a Job Interview

When it comes to job interviews, technical skills often take centre stage. However, soft skills are equally important and can make a significant difference in how candidates are perceived. So, how can one effectively demonstrate these essential soft skills during an interview? Let us take a look at some practical strategies.

Why Engaging with the Community Matters

Local businesses often find themselves competing not just with each other, but also with larger corporations. One effective way to stand out and create a loyal customer base is by actively participating in community events. We can explore the benefits of community involvement, different ways to engage, and how these efforts can create lasting connections. The Power of Community Engagement When businesses get involved in their local communities, they do more than just promote their brand; they build relationships. Here’s why community engagement is so powerful: Brand Recognition: Being present at local events increases visibility. People remember businesses that show up and support their community. Trust Building: When a business takes the time to give back, it fosters trust. Customers are more likely to support businesses that they see caring for their community. Networking Opportunities: Participating in community events opens doors to meet potential customers, partners, and collabora...

Why Soft Skills can be the Secret Pathway to Success

You’ve got the technical skills. You’re a coding whiz, a spreadsheet guru, or a design genius. But hold on, there’s another ingredient that’s just as important in today’s workplace: soft skills. Think of them as the personality traits and interpersonal skills that make you a rock star teammate and a valuable asset to any company. They’re the things that make you a joy to work with, even when the pressure’s on.