Because I dislike feeling inept, I generally wait to try out new technology until I need it. On occasion, I find myself dealing with a company or person who assumes I've mastered a tech skill that I haven't. They think everyone knows it backwards and forwards. To me, though, it's a daunting challenge. I understand how feeling intimidated can be a barrier to buying something. It can hold someone back from using a product or service to its fullest. Intimidation comes up with many other elements besides technology.
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